Web Development and Design

A professionally presented business website is a powerful and essential marketing tool: it’s the first thing prospective customers will look at before they decide to contact you. If the copy on your website is not written to an acceptable standard, it may be losing you customers. It’s not enough just to have amazing graphics and imagery: you need the words to make it complete. Is the spelling correct? Are punctuation marks in place? Does the copy make sense? These are questions that website designers should be asking themselves before they upload a new site.

One of the biggest flaws with website copy is inconsistency: for example the word ‘website’. Some sites spell it as one word, some as two words; as far as I am aware both are acceptable, but not both versions on the same site! In my opinion, a lack of consistency will deter a significant amount of would-be customers from using the services of a company that has not taken the trouble to proofread their website.

Poor spelling on a website is another costly but avoidable mistake.
The majority of visitors will leave the site very quickly if they find too many spelling errors. This again will give them the impression that the site owners don’t really care; and they would be right! I am also convinced that copy that has been ‘padded out’ with insignificant trivia is also a big turn-off for visitors – clear, concise and informative is the order of the day.

Anything containing textual content should as a matter of course be proofread: it’s important that not only are mistakes in spelling, punctuation and grammar found and corrected, but that the text flows smoothly for the reader. The copy on a website should not be treated as the ‘poor relation’ of the project. You can have the most up-to-date, eye-catching graphics available but you will still need well-written copy to compliment them.

There are the odd few web design companies around that will happily inform visitors how they can supply them with a state-of-the-art website but then insert second-rate copy, which totally negates any good work they have achieved. This will reduce the initial impact of the site, and more often than not will have an adverse effect on business.
It pays to have the copy checked professionally, whether the design company has written it themselves or had it supplied by the client; it may cost a lot less than you think to have a website proofread - it could cost you considerably more if you don’t!

Remember: if visitors to your site cannot find the information they are looking for because of badly written copy they will simply leave the site. The only people to benefit will be your competitors.

This is not written by a professional lawyer or anyone close to one. It is written by a typically business owner of a successful web development company who has no law degree or the budget to hire a lawyer to write a web development contract. However, they are in need of a contract agreement that will assure a project will be well outlined for both the client and the developer as to what the expectations are of the entire project.

I must write a disclaimer that this proven web development agreement is purely based on experience and knowledge of the  web design and development industry. Others may write these contracts and agreements differently. This article is written to help others who wish to know how to begin to write a 10 step web design and development agreement. So enough said, let’s get down to the 10 steps:

1. Scope of Services:
Start off with the most important aspect of the entire project. What exactly are you as the developer going to do for the client? Present a general 3-5 sentence summary of the scope of service. Will you be responsible for the design and programming? How will the website be updated? Who will be responsible for the marketing at the end of the proejct? Who will host the website when the project is done?

2. Price and Payments
This is the area where you are upfront and state the exact price payment and terms of the payment is split up into installments. Is the project quoted at a fixed rate? Is it an hourly rate and how is this documented and tracked? Will the payments be made with a certain percentage up front as a down payment and then a monthly billing cycle, or is it a milestone related payment system?

3. Term and Termination
How long will this agreement contract be enforceable?  If the client does not want to persue the project ¾ of the way through the project how can he get out? What are the penalties and timeframe they can exit the contract? This is crucial especially to web development agreements with entreprenuers and startups who many times have a great idea, some type of outline or business plan for what they wish to do, but for some reason never finish through with the project. Then as the developer you must have certain rights. Do you keep all of the code that has been developed? Can you finish it and retain intellectual property to it? Many factors can go in this area, but it protects both the client and the developer in the case a developer never is able to complete a project or continues to be late on deliverables and the client wishes to terminate the relationship.

4. Ownership of Intellectual Property
One aspect that needs to be addressed is who will retain the intellectual property to the project? Typically the client retains all intellectual property. This area highlights all of the intellectual property covered such as the source code, all digital files, documentation, etc. Intellectual property is very important to any and all web design and development projects.
5. Confidential Information
Many clients wish to keep all information that is exchanged within a project to the developer as highly confidential and cannot be disclosed whatsoever. This must be addressed in any agreement as to the extent that information can be disclosed. Can the developer mention that they are working for the client during the course of the project to other prospects or potential clients? Many developers use their portfolio of clients as sales tools for other clients. This area must represent exactly what is disclosed and for how long. What period of time is the information kept confidential and so on.

6. Warranty and Disclaimer
Having a warranty on the work that is developed is standard in most web projects. Typically a 30-90 day warranty is given on all work to be functional and bug free. Now this is the area that small details such as the client having access to the server and by mistake entering the files and making changes on mistake that affect the functionality within the terms. Think of the label on products that you purchase such as furniture and mattresses. It says that the warranty is void if you tear the label off. This is what you can address in this area. You will provide warranty on certain terms and conditions with specific disclaimers as well.

7. Limitation of Liability
This is the area in which the developer discloses that they are not liable for any losses of money for the developer or other economic losses directly or indirectly associated with the development of the website. Some less experiences clients will turn around to the developer as the source of their website not succeeding online. Avoid issues in the future if something does not succeed that the client thought would, especially things that the developer cannot control once the website is launched. Also, during the project itself, if for whatever reason there is a financial loss, it protects you as a developer.

8. Relation of Parties
Make sure that the client and developer understand what their relationship is. Is the relationship a development partnership? Is it strictly a work-for-hire type relationship? Is it a client and vendor relationship. This is the area where this needs to be highlighted to make sure the business relationship is understood.

9. Employee Solicitation / Hiring
Many developers never think twice about this, but there have been cases where clients have lured employees or freelancers of the developer during or after the project was completed. Of course this has huge negative aspects associated to it if this happens. That is why this area is also extremely crucial to lay out the fact that the client can not solicite the developers employees in any way when it comes to potential hiring or additional perks. Specify a certain amount of time for this as well. Typically this time from is between 2-5 years.

10. Entire Agreement
This is the ending of the document that basically should say that the entire document and its attributes fall under the entire contract and that nothing will supersede it. Also, this is the area the will have the client and developers key representative who will sign it, date it, and post their roles within the company. Make sure that any and all modifications after signature are signed with initials of both parties next to the change.

These 10 steps to writing a successful web design and development contract and agreement will give a peace of mind to both the client and developer and will pave the way to a trusting business relationship.

Some clients may be surprised when presented with what could be a 2-4 page document to read and sign. Don’t be afraid to walk them through each point and reaffirm the fact that such a document is needed to protect them as a client and you as a developer in any unwanted circumstances, at the same time highlights exactly what everyone’s obligations are. With that said, there should be no issues and the client should be willing to sign the document. Of course if they are not willing to sign the document perhaps it is a financial loss to you as the developer but in the long run it will avoid headaches and even more substancial financial losses.

Good luck on writing your first web design and development agreement. As all things the more you practice writing these the easier they become.

According to the so-called experts, a decent conversion ratio is right around one percent. In other words, one out of every one hundred visitors to your website converts to a sale.

Personally, I think you should ignore what the experts say, and strive to achieve as high a conversion ratio as possible. You should never be satisfied. You should always be looking for ways to improve your conversion ratio. My website consistently converts anywhere from 3 to 5 percent, and often converts as high as ten percent!

Unless you’re selling a big-ticket item and making £200 or more per sale, it’s extremely difficult to make any real money with only a one percent conversion ratio.

Of course, there are exceptions to every rule, and if your website is attracting hundreds or even thousands of visitors a day, then obviously you can do quite well with a one percent or lower conversion ratio.

But what if you don’t have that kind of traffic - and most websites don’t. Then what? What if you’re selling a £20 e-book and you’re only attracting a hundred visitors a day to your website? With a one percent conversion ratio, that means your website is making a measly £20 a day. And believe me, that am much more common than you realize.

However, what if you could improve your conversion ratio to 3 percent, 5 percent, All of a sudden; you’re making £60 to £100 a day with the same amount of traffic. Improve your conversion ratio to ten percent and viola, that £100 a day turns into £200 a day!

So, how do you go about improving your website’s conversion ratio? Here are some tips that should help:

1. Make sure your visitors know what you do, the instant they land on your website. Don’t make them have to guess. Tell them right up front with a benefits-laden headline.

2. Make sure the design of your website is up to par, Make it easy to navigate. Get rid of distracting flash or stupid, meaningless graphics that are a waste of everybody’s time and take forever to load, Simplify your website. Get rid of the flash, graphics and pop-ups!

3. Use psychologically effective colours. The colour blue suggests quality, trustworthiness, success, seriousness, calmness - the perfect choice for sales pages. Avoid purple, which connotes uncertainty and ambiguity, and only use yellow to highlight key words and phrases. In addition, try to have as much white space as possible. This makes for a much cleaner looking, easier to read website.

4. Get your own domain name. URL’s that contain names like, "Geocities", "Angelfire" or "Tripod" have amateur written all over them.

5. Prove what you say. Back up your claims with cold, hard, indisputable and verifiable facts

6. Put your name, telephone number and street address on your website

7. Use authentic customer testimonials, complete with first and last names. Just make sure you get your customers permission first.

8. Offer a fair and reasonable money-back guarantee. Thirty days is good. Sixty or ninety days are better!

9. Make it easy for your customers to pay. And offer a variety of payment options. I can assure you, if you’re using PayPal only, you’re losing sales. There are a lot of people out there, I included, and that just won’t do business with PayPal. It’s too much of a hassle!

10. And last but not least, make sure you have a powerful sales letter. A strong and effective sales letter can blast your earnings into the upper stratosphere!

If you aren’t capable of writing that type of sales letter yourself, hire a copywriting expert to write it for you.

This is a question that comes up a lot on sales calls and one that you want to handle with care. As I’ve stated in other posts, questions are always driven by thoughts and never happen by accident. There is always a "context" from which the questions come and your ability to understand the context will improve your odds in developing the right answer. When I suggest that we work to create the "right" answer I don’t mean that we are trying to fool anyone. Frequently, when we are addressing questions there are multiple answers and we just want to make sure that we have a higher likely hood of picking the right one.

In relation to price questions, it is always important to answer the question "in context". So usually, in order to understand the "context" in which the question was asked you’ll need to ask more questions. Also, you’ll often find that the question "how much do you charge" is really not the real question. Starting a dialog with the prospect about what they want will move them away form price and get you better information. Using a "reflector" or reverse will help you understand the real question.

Of all of the "reflectors" or reverses that we teach in relation to price one of the simplest has turned out to be one of the best. When asked about price try "…it depends". This simple phrase has an uncanny way of handling an awful lot of the price questions you’ll get. Price often depends on a lot of things like:

When do you need it?

How many do you need?

What kind do you need? (good, better, best?)

Another great reflector, particularly effective on the telephone for inside sales people is "while I’m looking it up did you select that item for a reason?". Often times prospects calling in for a price on an item, hear it… and hang up. Engaging the prospect and getting better information will not only help you build rapport but eliminate a lot of those "get a price and hang up calls".

Talking about price before understanding what your prospect is trying to accomplish is sales suicide. Use some of these simple reflectors and you’ll get better results!